SOC Services
Our SOC's are the spine of all our operations, stringing all of our services together. The Security Operations Center (SOC) becomes this one force - coordinating the security solution – connecting people, technology and knowledge.
SOC Capabilities
All our services and solutions are expertly managed and controlled in our Securitas operation centres (SOCs). These operations centres are where advanced technology meets skilled personnel, leveraging proven processes and strict protocols to deliver the best customer security and service.
- Alarm Monitoring
- Remote Video Solutions
- Guard Monitoring
- Track & Trace
- Dispatching
- Contact Centre Services
Why are our SOC's so important?
The SOC plays a key role in providing high-performance security. From here, our security services and solutions are managed and controlled.
At the SOC, people and technology are combined through established processes and protocols, coordinating customer security and service. Data from all incidents that occur, and security services provided are directed through our SOC and managed by trained professionals.
The information gathered in our SOC is used to take the correct action at all times, giving our customers high-quality security around the clock. Improved analytics, analysis and precise customer feedback reports are also facilitated by our SOC.
Understanding our SOC's
Technological developments in the security industry are moving rapidly and offer unprecedented application possibilities. In our SOC's, data from all activities is collected, combined and analysed. This information is used to take very targeted action at an early stage against any form of threat.
Contingency Services
Let us handle the unexpected and extreme.
Our Securitas contingency plans formally establish the processes and procedures to protect employees, core business elements, critical processes, information systems and the environment in the event of an emergency, business disruption, or disaster.
Process:
1. Emergency or disruption
2. Securitas operation centre is informed and takes charge
3. Main keyholder(s) and local emergency services are contacted
4. Situationally applicable operations procedure is activated.
The benefits of using our SOC's:
Proactive Security:
Allows for new solutions through analysis from data/information that is collected from experience.
Cost effective solutions:
SOC combines data and client-needs to optimize the mix of on-site, mobile, and remote guarding. Through advanced technology and security personell professionals.
Specialised operators:
SOC professionals responses are tailored to the clients pre-assembled preferences and requirements.
Constant Contact with the Alarm Monitoring Center:
The officer is in constant contact with the alarm monitoring center and, if necessary, can alert the police or relevant department.
Response and Call-Out Services:
When a client’s alarm goes off, one of our alarm-response officers responds according to predetermined instructions.
Routines and Tools for Reporting:
Processes are continuously fine-tuned and improved based on information and various reports from the system.
